✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-25 · View as JSON
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Uptime
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Max credit
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Claim window
None
Remedy
Enterprise
Min plan
Common exclusions
All legal pages return HTTP 403 — SLA terms not publicly accessible
Published uptime figures (99.99% Enterprise, 99.9% Pro) are NOT confirmed from primary legal documents
Prefect''s "SLA" product feature is a workflow-level monitoring tool, not a platform availability SLA
Beta/POC offerings explicitly excluded from all support, indemnity, liability, and remedies
Support tiers complementary, not the SLA
Pro
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Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Prefect Cloud
Managed workflow orchestration platform built on the open-source Prefect engine for data pipeline management
Developer Tools
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not covered
Notes — Prefect (Prefect Technologies, Inc., Delaware; Washington, DC) is a managed workflow orchestration platform. All legal pages return HTTP 403 — no SLA terms are publicly accessible. Published uptime figures (99.99% Enterprise, 99.9% Pro) appear in marketing sources but are not confirmed verbatim from any primary legal document. Note: Prefect’s “SLA” product feature is a workflow-level monitoring tool for customer flow runs, distinct from a contractual platform availability SLA. Beta and POC offerings are explicitly excluded from all support and liability.
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