✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.5% uptime, credits up to 25%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.5%
Uptime
25%
Max credit
1d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support Ticket · qdrant.tech/contact-us/
Deadline
1 days of incident
Review timeline
30 days
Credit applied
Applied to future invoice
Required evidence: Account/Project ID, Affected service, Incident timestamps, Impact evidence
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta / preview features
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
—
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Qdrant (OSS)
Open-source vector search engine
AI
—
not covered
Qdrant Cloud
Managed SaaS vector database
AI
—
covered
Qdrant Hybrid Cloud
Managed plane in your environment
AI
—
not covered
Notes — Qdrant is an AI & Machine Learning provider. See the SLA/terms at https://cloud.qdrant.io/sla.
Found an error?
Suggest a correction ↗