Vendors › Qdrant
Qdrant SLA
99.5%
Uptime commitment
25%
Max service credit
1d
Claim window
Manual
Credit application
standard
Min plan for SLA
B
- Service credits on request Credits are available, but you must file a claim to receive them.
- Below-average uptime commitment: 99.5% Leaves a comparatively wide error budget.
- Very short claim window: 1 day Easy to miss; credit is forfeited if you file late.
- Credit cap: 25% The most you can recover for a bad month.
Service credit policy
Calculation: tiered · Remedy: credit · Max 25%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.5% | 10% |
| 99% | 15% |
| 98.5% | 25% |
How to claim
| Submission method | Support Ticket · qdrant.tech/contact-us/ ↗ |
|---|---|
| Deadline (submission) | 1 business day · Report via support ticket within 1 business day |
| Review timeline | 30 days |
| Credit applied | Applied to future invoice |
Required evidence: Account/Project ID, Affected service, Incident timestamps, Impact evidence.
Per-service SLAs (3)
Hyperscalers and most platforms commit to SLAs per service, not one blanket number. 3 tracked · 1/3 SLA-eligible.
| Service | Category | Uptime | SLA | Source |
|---|---|---|---|---|
| Qdrant (OSS) Open-source vector search engine | AI | – | not covered | SLA ↗ |
| Qdrant Cloud Managed SaaS vector database | AI | – | eligible | SLA ↗ |
| Qdrant Hybrid Cloud Managed plane in your environment | AI | – | not covered | SLA ↗ |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | No | Business hours |
| Enterprise | Custom | No | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Beta / preview features
Notes
Qdrant is an AI & Machine Learning provider. See the SLA/terms at https://cloud.qdrant.io/sla.
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