✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
100%
Max credit
15d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support Portal (open a Support Case designated as a Service Credit request) · community.qlik.com/t5/Support/ct-p/qlikSupport
Deadline
15 days of incident
Review timeline
Not specified in SLA
Credit applied
Applied to customer's next annual invoice following final determination
Required evidence: Dates, times and duration of each incident of non-Availability, Detailed description of events and corroborating documentation, Number and location(s) of affected users, Description of customer attempts to resolve at time of occurrence
Common exclusions
Scheduled maintenance not exceeding 2 hours per calendar month
Force majeure (natural disaster, war, acts of terror, acts of government, civil unrest)
Customer-controlled hardware, equipment, software, or network issues
Customer Internet or ISP issues, VPN issues, email/DNS availability
Authentication issues due to changes in customer's authentication mechanism
Deactivation/suspension of a Customer Managed Key
Suspension of customer's Services User Account access
Qlik-permitted suspension/termination or customer breach of agreement
Customer's failure to purchase adequate capacity
Intentional misuse of Qlik Cloud by customer
Beta, limited availability, and Early Access Program (EAP) products and features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Qlik Application Automation
No-code automation workflows
Automation
99.9%
covered
Qlik AutoML
Automated machine learning
Machine Learning
99.9%
covered
Qlik Data Integration
Data pipeline and transformation
Data Integration
99.9%
covered
Qlik Sense
Data analytics and visualization
Business Intelligence
99.9%
covered
Notes — Qlik is a Business Intelligence provider. See the official SLA at https://assets.qlik.com/image/upload/v1712595250/qlik/docs/Legal/terms-and-conditions/service-level-agreement_hzecsf.pdf. Qlik Cloud commits to a 99.9% monthly Uptime Percentage. Service Credits are tiered: 10% of monthly charges for uptime below 99.9% (>=99.0%), 30% below 99.0% (>=95.0%), and 100% below 95.0%. Credits are not automatic, customers must open a Support Case designated as a Service Credit request via the Support Portal within 15 days of the suspected non-Availability period, and credits are applied to the next annual invoice. Per the SLA (v.2025.03.13).
Found an error?
Suggest a correction ↗