Vendors › Qlik
Qlik SLA
99.9%
Uptime commitment
25%
Max service credit
15d
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 25%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.9% | 10% |
| 99.5% | 25% |
How to claim
| Submission method | Support — qlik.com/us/services/support ↗ |
|---|---|
| Deadline (submission) | 15 days — Submit within 15 calendar days of incident |
| Review timeline | 30 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (4)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Qlik Application Automation No-code automation workflows | Automation | 99.9% | eligible |
| Qlik AutoML Automated machine learning | Machine Learning | 99.9% | eligible |
| Qlik Data Integration Data pipeline and transformation | Data Integration | 99.9% | eligible |
| Qlik Sense Data analytics and visualization | Business Intelligence | 99.9% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Qlik is a Business Intelligence provider. See the official SLA at https://www.qlik.com/us/legal.
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