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Credit-backed
Publishes an SLA backed by pro-rated service credits: 99.5% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.5%
Uptime
—
Max credit
15d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support ticket · success.qualys.com/customersupport/s/
Deadline
15 days of incident
Required evidence: Dates and times of service unavailability, Affected Qualys Cloud Services, Account details
Common exclusions
Scheduled/planned maintenance
Force majeure events
Customer-caused connection losses
Internet disruptions outside Qualys SOC control
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Qualys Cloud Security Platform
Cloud-based vulnerability management, compliance, and threat detection (VM, PC, WAS, CS)
Security & Identity
99.5%
covered
Notes — Qualys (Qualys, Inc., NASDAQ: QLYS) provides cloud-based vulnerability management and security compliance. The SLA commits to 99.5% monthly uptime with a time-based credit (1-week subscription extension per breach month) rather than a percentage-of-fees credit. If missed for three consecutive months, customers gain a termination right with pro-rata refund of prepaid fees.
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