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Credit-backed
Publishes an SLA backed by pro-rated service credits: 99.95% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.95%
Uptime
—
Max credit
5d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support ticket · support.rapid7.com
Deadline
5 days of incident
Required evidence: Written case in Rapid7 Customer Portal, Dates and times of service unavailability, Affected Insight Platform services
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Free trial or beta services
On-premises or hybrid deployments
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Rapid7 InsightVM
Vulnerability management and risk prioritization with live dashboards
Security & Identity
99.95%
covered
Rapid7 InsightIDR
Cloud SIEM and XDR for threat detection and incident response
Security & Identity
99.95%
covered
Rapid7 InsightAppSec
Dynamic application security testing (DAST) for web applications
Security & Identity
99.95%
covered
Notes — Rapid7 (Rapid7, Inc., NASDAQ: RPD) provides cloud security products including InsightVM, InsightIDR, InsightAppSec, InsightCloudSec, and others. The SLA commits to 99.95% monthly system availability with a pro-rated credit equal to the affected month’s proportion of annual fees. Credits are the sole and exclusive remedy.
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