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Credit-backed
Publishes an SLA backed by service credits: 99.5% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.5%
Uptime
100%
Max credit
—
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Email
Deadline
5 days of incident
Required evidence: Written notice of downtime, Time and duration of downtime
Common exclusions
System Maintenance windows
Payment Gateway Outages
Force Majeure Events
Partial hours of downtime (only full hours credited)
Merchants without a separate agreement referencing this SLA
Support tiers complementary, not the SLA
Core
—
Usage-based · Business hours
Professional
—
Usage-based · Business hours
Elite
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Recurly Subscription Management
Subscription billing, revenue recovery, and dunning management platform
Finance & Payments
99.5%
covered
Notes — Recurly (Recurly, Inc.) is a subscription management and recurring billing platform. The SLA commits to 99.5% monthly availability with a per-hour credit structure: 10% of affected service fees per full hour of excess downtime, capped at 100% of monthly fees. The 5-business-day claim window is measured from the time of downtime. Credits are non-redeemable for cash and the SLA only applies to merchants with a separate MSA that explicitly references it.
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