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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 25%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
25%
Max credit
1d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support ticket / written request · redis.io/legal/redis-cloud-service-level-agreement/
Deadline
1 days of incident
Review timeline
Within one billing cycle following receipt of the request
Credit applied
Service Credit issued toward future Cloud Services
Required evidence: "SLA Credit Request" in the subject line, Dates and times of each Downtime incident, Affected Database name(s), cloud name(s), Workspace location(s), and region(s), Logs documenting the errors (with confidential information redacted), Description of Customer's attempts to resolve the Downtime
Common exclusions
Suspension/termination or Preview/Evaluation Services
Customer or third-party actions, misconfigurations, or unauthorized access
Force Majeure events, network failures, or third-party service failures
Customer exceeding Provisioned Workload after notification
Maintenance or use of outdated versions
Exceeding quotas or suspected abusive behavior
Single-instance deployments without replication enabled
Unsupported platforms, configurations, or third-party modifications
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Redis Cloud Database
Managed Redis database
Database
99.999%
covered
Redis JSON
Native JSON support
Database
99.999%
covered
Redis Graph
Graph database
Database
99.99%
covered
Redis Search
Full-text search on Redis
Search
99.99%
covered
Redis Time Series
Time series data
Database
99.99%
covered
Notes — Redis Cloud is a Database & Data Infrastructure provider. See the official SLA at https://redis.io/legal/redis-cloud-service-level-agreement/.
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