✓
Credit-backed
Publishes an SLA backed by service credits: credits up to 25%.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
—
Uptime
25%
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Contact account team · remote.com/contact
Required evidence: Evidence of payroll service metric failure, Affected country or entity details, Consecutive payroll cycle breach documentation
Common exclusions
US payroll services excluded from SLA
Platform uptime not covered (payroll service quality only)
Force majeure events
Customer-caused delays
Support tiers complementary, not the SLA
Standard
SLA-eligible
Usage-based · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Remote Global Payroll
International payroll processing and compliance for distributed teams
HR & People Operations
—
covered
Remote Employer of Record
Global employer of record services for international hiring and compliance
HR & People Operations
—
not covered
Notes — Remote (Remote Technology, Inc.) provides global HR, payroll, and employer-of-record services. The SLA covers payroll service quality (accuracy and timeliness), not platform uptime — credits are tied to consecutive payroll processing failures: 10% for 2 consecutive failures within 6 months, 15% for 3 consecutive, capped at 25% of annual payroll fees. US payroll is excluded. No platform uptime commitment confirmed.
Found an error?
Suggest a correction ↗