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Credit-backed
Publishes an SLA backed by service credits: 99.9% uptime.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.9%
Uptime
—
Max credit
—
Claim window
Extension
Remedy
Paid
Min plan
How to claim
Submission
Support ticket
Deadline
30 days of incident
Common exclusions
Credits are additional service days at renewal only — no cash, no invoice credits
Free Trials explicitly excluded
Customer unauthorized action or inaction excluded
Force majeure and cloud service provider failures outside Rubrik control
Use of services or software not provided by Rubrik
Credit day schedule (days per uptime band) not publicly confirmed
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Rubrik Security Cloud
Cloud data management, backup, and cyber recovery platform with ransomware protection
Storage & Backup
99.9%
covered
Notes — Rubrik (Rubrik, Inc.; NYSE: RBRK; Palo Alto, CA) is a cloud data management and cyber recovery platform. The SLA guarantees 99.9% monthly service availability, measured as login access to the Rubrik Service. Credits are additional service days appended at subscription renewal — not cash or invoice credits — capped at a maximum of 2 months of fees in aggregate. Claims must be submitted via support case within 30 days of month-end. Free trials are explicitly excluded. The specific credit day schedule per uptime band is not publicly indexed.
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