S
SLA Profile
Salesforce Commerce Cloud
✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-24 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
Order Form negotiation
Common exclusions
All SLA terms must be expressly negotiated in the Order Form
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Premier
—
Custom · 24/7
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Salesforce B2C Commerce Cloud
Enterprise digital commerce platform (formerly Demandware)
E-commerce
—
not covered
Salesforce B2B Commerce Cloud
Enterprise B2B digital commerce platform built on Salesforce Platform
E-commerce
—
not covered
Notes — Salesforce Commerce Cloud is an enterprise e-commerce platform (formerly Demandware). The Master Subscription Agreement uses “commercially reasonable efforts” language with no published hard uptime target or credit structure. SLA terms for Commerce Cloud must be negotiated in enterprise Order Forms and are not publicly available — contact Salesforce directly.
Found an error?
Suggest a correction ↗