✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.95% uptime, credits up to 10%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.95%
Uptime
10%
Max credit
30d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Support · sanity.io/contact
Deadline
30 days of incident
Review timeline
Not specified
Credit applied
Applied against fees for a Renewal Term or extends the current Subscription term; not exchangeable for monetary amounts
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance and upgrades
Third-party system interruptions
Beta or trial services
Acts or omissions of Subscriber or third parties
Subscriber or third-party hardware or software
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Asset CDN
Image and file CDN
Media
99.9%
covered
Content Lake
Real-time content database
CMS
99.9%
covered
Sanity API
GROQ and GraphQL APIs
CMS
99.9%
covered
Sanity Studio
Content editing studio
CMS
99.9%
covered
Notes — Sanity is a Content & Media provider. See the official SLA at https://www.sanity.io/legal/sla. Sanity’s uptime SLA is Enterprise-only (Enterprise E1: 99.9%; Enterprise E2: 99.95%). The single service credit is 10% of (Annual Service Fee / 12) when monthly availability falls between 99.9% and 99.95%; there are no further tiers and no 100% credit cap. Credits must be claimed within 30 days, are applied against Renewal Term fees (or extend the subscription), and are not exchangeable for cash. Standard plan has no SLA.
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