✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support · saucelabs.com/contact
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
API Testing
API testing platform
Testing
—
covered
Mobile Testing
Mobile app testing
Testing
—
covered
Visual Testing
Visual regression testing
Testing
—
covered
Web Testing
Cross-browser web testing
Testing
—
covered
Notes — Sauce Labs is a DevOps & Development provider. As of 2026-06-19, Sauce Labs does not appear to publish a public uptime SLA with service credits; its current official terms (Service-Specific Terms, Terms of Service, and Support Policy) define only support response-time tiers. The numeric SLA fields in this record are unverified and flagged for review.
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