✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.9%
Uptime
100%
Max credit
30d
Claim window
Credit
Remedy
All plans
Min plan
How to claim
Submission
Ticket · console.scaleway.com/support/tickets
Deadline
30 days of incident
Review timeline
Not specified
Credit applied
Account credit only — not reimbursable in cash
Required evidence: Affected resource identifiers, Date and duration of non-compliance
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Accounts with unpaid invoices (must notify within deadline)
Support tiers complementary, not the SLA
Basic
SLA-eligible
Included · Business hours
Business
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Virtual Instances
Scaleway cloud compute instances
Compute
99.9%
covered
Block Storage
Block storage volumes
Storage
—
covered
Bare Metal
Dedicated bare metal servers
Compute
—
covered
Notes — Scaleway is a European cloud provider headquartered in Paris. The SLA uses a tiered credit table (exact percentages per uptime range are on the SLA page but were not captured during research); credits are capped at 100% of monthly fees for non-compliant resources and are non-refundable in cash. Claims must be submitted within 30 days after the end of the affected month.
Found an error?
Suggest a correction ↗