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Credit-backed
Publishes an SLA backed by pro-rated service credits: 99.9% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.9%
Uptime
—
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support ticket · sendbird.com/contact-us/
Deadline
30 days of incident
Required evidence: Dates and times of API unavailability, Affected application and account details
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Free plan customers
Support tiers complementary, not the SLA
Starter
—
Subscription · Business hours
Pro
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Sendbird Chat API
In-app messaging and chat API for mobile and web applications
Communication & Collaboration
99.9%
covered
Sendbird Calls
Voice and video calling API for in-app communication
Communication & Collaboration
99.9%
covered
Notes — Sendbird (SendBird, Inc., Delaware) provides in-app chat, voice, and video communication APIs. The SLA commits to 99.9% monthly API availability with pro-rata hourly credits for shortfalls. SLA credits are the sole and exclusive remedy. Specific credit rate amounts require direct review.
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