✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-24 · View as JSON
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Uptime
—
Max credit
—
Claim window
None
Remedy
Pro
Min plan
How to claim
Submission
Contact support
Common exclusions
SLA terms not publicly accessible — consult your Order Form or Sigma account team
Support tiers complementary, not the SLA
Standard
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Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Sigma Cloud Analytics
Cloud-native spreadsheet-style analytics and business intelligence platform
Analytics & BI
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not covered
Notes — Sigma Computing is a cloud-native analytics platform. The Master Subscription Agreement references a separate SLA policy document, but the full terms at sigmacomputing.com/legal/sla — including uptime commitment, credit tiers, and claim process — were not publicly accessible for direct verification. Contact Sigma or review the SLA policy directly for current uptime commitments.
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