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Credit-backed
Publishes an SLA backed by service credits: 99.99% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.99%
Uptime
100%
Max credit
—
Claim window
Credit
Remedy
Business
Min plan
How to claim
Submission
Automatic
Credit applied
Credited to account balance, drawn before future charges
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Slack Canvas
Collaborative documents
Collaboration
—
covered
Slack Connect
External collaboration channels
Collaboration
—
covered
Slack Huddles
Audio and video calls
Video
—
covered
Slack Messaging
Real-time messaging platform
Communications
—
covered
Workflow Builder
No-code automation builder
Automation
—
covered
Notes — Slack is a Communication & Collaboration provider. See the official SLA at https://slack.com/policy-archives/service-level-agreement/2015-01-07.
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