Vendors › Slack
Slack SLA
99.99%
Uptime commitment
30%
Max service credit
—
Claim window
Auto
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: automatic · Remedy: automatic · Max 30%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.99% | 10% |
| 99.9% | 20% |
| 99% | 30% |
How to claim
| Credit applied | Applied to next invoice |
|---|
Services (5)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Slack Canvas Collaborative documents | Collaboration | 99.99% | eligible |
| Slack Connect External collaboration channels | Collaboration | 99.99% | eligible |
| Slack Huddles Audio and video calls | Video | 99.99% | eligible |
| Slack Messaging Real-time messaging platform | Communications | 99.99% | eligible |
| Workflow Builder No-code automation builder | Automation | 99.99% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Slack is a Communication & Collaboration provider. See the official SLA at https://slack.com/terms-of-service/sla.
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