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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 7%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
7×
Max credit
21d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support Case · snowflake.com/en/support/
Deadline
21 days of incident
Review timeline
10 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Snowflake (Business Critical)
Includes failover and cross-region DR
Data Platform
99.9%
covered
Snowflake (Enterprise)
10% credit cap on monthly consumption
Data Platform
99.9%
covered
Snowflake (Standard)
No formal SLA for Standard Edition
Data Platform
99.9%
covered
Snowflake Virtual Private (VPS)
Dedicated virtual private deployment
Data Platform
99.9%
covered
Notes — Snowflake is a Database & Data Infrastructure provider. See the official SLA at https://www.snowflake.com/en/legal/addenda/support-policy-and-service-level-agreement/.
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