Vendors › Snowflake
Snowflake SLA
99.9%
Uptime commitment
100%
Max service credit
30d
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 100%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.9% | 10% |
| 99% | 25% |
| 95% | 100% |
How to claim
| Submission method | Support Case — community.snowflake.com/s/support ↗ |
|---|---|
| Deadline (submission) | 30 days — Submit within 30 days of incident |
| Review timeline | 10 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (4)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Snowflake (Business Critical) Includes failover and cross-region DR | Data Platform | 99.9% | eligible |
| Snowflake (Enterprise) 10% credit cap on monthly consumption | Data Platform | 99.9% | eligible |
| Snowflake (Standard) No formal SLA for Standard Edition | Data Platform | 99.9% | eligible |
| Snowflake Virtual Private (VPS) Dedicated virtual private deployment | Data Platform | 99.9% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Snowflake is a Database & Data Infrastructure provider. See the official SLA at https://www.snowflake.com/legal/service-level-agreement/.
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