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Credit-backed
Publishes a 95% uptime SLA backed by service credits, but the exact credit schedule isn't publicly documented.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
95%
Uptime
10 days
Max credit
60d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Written notice to Snyk
Deadline
60 days of incident
Required evidence: Written notice identifying the downtime event, Dates and times of unavailability
Common exclusions
Scheduled Downtime (≥3 days notice, limited to ≤3 hours per quarter)
Emergency Downtime
Force majeure events
Customer-caused issues
Free and Team plan customers (SLA in Enterprise MSA only)
Support tiers complementary, not the SLA
Free
—
Free · Community
Team
—
Per-developer subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Snyk Developer Security Platform
Developer-first security for code, containers, infrastructure, and open-source dependencies
Security & Identity
95%
covered
Notes — Snyk’s Enterprise MSA includes a 95% Monthly Uptime Percentage — one of the lowest explicit uptime commitments in the SaaS security space. Credits are capped at 10 days of service value per month. A termination right arises if the threshold is breached in 3 months within any 12-month period. Claims must be filed within 60 days. The SLA applies to Enterprise plan customers only.
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