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Credit-backed
Publishes an SLA backed by tiered service credits: 99.5% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.5%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Contact account team · sourcegraph.com/contact
Required evidence: Incident dates and times, Affected Sourcegraph instance details, Account information
Common exclusions
Scheduled maintenance (48-hour advance notice required)
Force majeure events
Customer-caused issues
Self-hosted or on-premise deployments
Support tiers complementary, not the SLA
Enterprise
SLA-eligible
Custom · Business hours
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Sourcegraph Cody Enterprise
AI coding assistant with codebase-aware context and enterprise security controls
Developer Tools
99.5%
covered
Sourcegraph Code Search
Enterprise code search and intelligence platform for large codebases
Developer Tools
99.5%
covered
Notes — Sourcegraph (Sourcegraph, Inc., Delaware) provides AI coding assistance (Cody) and enterprise code search. The SLA commits to 99.5% monthly uptime per single-tenant instance, with 48-hour notice required for scheduled maintenance. Credit amounts require direct review — contact Sourcegraph for Enterprise SLA details.
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