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Credit-backed
Publishes an SLA backed by tiered service credits: 99.5% uptime.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.5%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Paid
Min plan
How to claim
Submission
Support ticket
Deadline
15 days of incident
Common exclusions
Self-hosted (non-SaaS) deployments explicitly excluded
Per-module SLA (Feature Flags measured separately from other Harness modules)
Partial outages not counted — module must be completely inoperable or inaccessible
Exclusions include customer equipment/network, force majeure, third-party failures
Scheduled maintenance with 24-hour advance notice excluded
Credit tier table not publicly confirmed
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Premier
SLA-eligible
Subscription · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Split Feature Flags (Harness Feature Flags)
Feature flag management and experimentation platform, now part of Harness Platform
Developer Tools
99.5%
covered
Notes — Split (acquired by Harness in 2022; now operating as Harness Feature Flags; legal entity Harness, Inc., Delaware; San Francisco, CA) is a feature flag management and experimentation platform. Following acquisition, the governing SLA is the Harness Support Terms & SLA: 99.5% quarterly (standard support) or 99.8% quarterly (premier support), measured per module. Credits are calculated as a tiered percentage of the affected module’s quarterly fees. Claims must be submitted within 15 days of quarter-end. The full credit tier table is not publicly available. Only SaaS deployments are covered.
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