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Credit-backed
Publishes an SLA backed by tiered service credits: 100% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
100%
Uptime
time-based
Max credit
5d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Email to splunk-cloud-billing@cisco.com · splunk.com/en_us/support.html
Deadline
5 days of incident
Review timeline
Not specified in SLA
Credit applied
Applied to next invoice
Required evidence: Complete description of the downtime, How the Customer was adversely affected, For how long (duration)
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Splunk Cloud
Cloud-hosted SIEM
SIEM
99.9%
covered
Splunk Enterprise
On-premise data platform
SIEM
99.9%
covered
Splunk Observability Cloud
Full-stack observability
Monitoring
99.9%
covered
Splunk SOAR
Security orchestration
Security
99.9%
covered
Notes — Splunk is a Monitoring & Observability provider. See the official SLA at https://www.splunk.com/en_us/legal/splunk-cloud-service-level-schedule.html.
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