✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support · support.sproutsocial.com
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Analytics
Reporting and analytics
Analytics
99.9%
covered
Employee Advocacy
Employee advocacy platform
Advocacy
99.9%
covered
Engagement
Social inbox and engagement
Engagement
99.9%
covered
Listening
Social listening and monitoring
Monitoring
99.9%
covered
Publishing
Content scheduling and publishing
Social Media
99.9%
covered
Notes — Sprout Social is a Marketing & Analytics provider. See the official Terms of Service at https://sproutsocial.com/legal/terms/. Sprout Social does not publish a public, credit-bearing SLA; availability is addressed only as a non-binding internal KPI (“strives to maintain 99.9% uptime”).
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