✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
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Uptime
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Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
N/A - No SLA credits available · squareup.com/help/us/en/contact
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Square Banking
Business banking services
Banking
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covered
Square Invoices
Invoice management
Invoicing
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covered
Square Online
Online store platform
E-commerce
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covered
Square Payments
Payment processing
Payment Processing
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covered
Square Point of Sale
Point of sale system
POS
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covered
Notes — Square is a Finance & Payments provider. See the official SLA at https://squareup.com/us/en/legal/general/ua.
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