Vendors › Square
Square SLA
99.9%
Uptime commitment
—
Max service credit
—
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: none · Remedy: termination_only
How to claim
| Submission method | N/A - No SLA credits available — squareup.com/help/us/en/contact ↗ |
|---|---|
| Review timeline | 30 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (5)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Square Banking Business banking services | Banking | 99.9% | eligible |
| Square Invoices Invoice management | Invoicing | 99.9% | eligible |
| Square Online Online store platform | E-commerce | 99.9% | eligible |
| Square Payments Payment processing | Payment Processing | 99.9% | eligible |
| Square Point of Sale Point of sale system | POS | 99.9% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Square is a Finance & Payments provider. See the official SLA at https://squareup.com/us/en/legal/general/ua.
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