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Credit-backed
Publishes an SLA backed by tiered service credits: 99.95% uptime.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.95%
Uptime
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Max credit
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Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Email · mailto:support@statsig.com
Deadline
30 days of incident
Common exclusions
Credits apply to future billing cycle only — not cash or refunds
Availability measured for Console UI only, not all service components
Commercially reasonable efforts qualifier limits enforceability
Scheduled maintenance excluded (5 business days notice, max 4 hours/month 10pm–4am Pacific)
Enterprise plan required
Credit tier percentages (% per uptime band) not publicly confirmed
Support tiers complementary, not the SLA
Growth
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Usage-based · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Statsig Feature Management & Experimentation
Feature flags, A/B experimentation, and product analytics platform with warehouse-native architecture
Developer Tools
99.95%
covered
Notes — Statsig (Statsig, Inc.; King County, WA dispute venue) is a feature flag, experimentation, and product analytics platform. The Enterprise SLA commits to 99.95% monthly availability for the Console UI — not all service components — with a “commercially reasonable efforts” qualifier. Credits are calculated as a percentage of monthly charges and apply to the next billing cycle only; no cash refunds. Claims must be submitted to support@statsig.com within 30 days of the breach. The specific credit tier percentages are not publicly indexed.
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