Vendors › Stripe
Stripe SLA
99.99%
Uptime commitment
100%
Max service credit
30d
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 100%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.99% | 10% |
| 99.9% | 25% |
| 99% | 100% |
How to claim
| Submission method | Support Dashboard — support.stripe.com ↗ |
|---|---|
| Deadline (submission) | 30 days — Submit within 30 days of incident |
| Review timeline | 30 business days |
| Credit applied | Applied to Stripe balance |
Required evidence: Account ID, Affected API endpoints, Incident timestamps, Failed request IDs, Business impact description.
Services (5)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Stripe Payments Payment processing API | Payments | 99.99% | eligible |
| Stripe Connect Marketplace payments platform | Payments | 99.99% | eligible |
| Stripe Billing Subscription management | Billing | 99.99% | eligible |
| Stripe Dashboard Management dashboard | Management | 99.9% | eligible |
| Stripe Radar Fraud prevention | Fraud | 99.99% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Premium | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance with 24h notice
- Force majeure events
- Customer integration issues
- Rate limiting
- Sandbox/test mode
Notes
Stripe is a Finance & Payments provider. See the official SLA at https://stripe.com/legal/sla.
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