✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-24 · View as JSON
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Uptime
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Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
Order Form negotiation
Common exclusions
All SLA uptime terms must be expressly agreed in enterprise Order Forms or addendums
Support tiers complementary, not the SLA
Free
—
Free · Community
Professional
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Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Sumo Logic Continuous Intelligence Platform
Cloud-native SIEM, log analytics, and security analytics platform
Monitoring & Observability
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not covered
Notes — Sumo Logic offers log management and SIEM analytics. No numeric uptime commitment is found in the standard public Service Agreement — SLA terms including uptime targets and credit schedules are negotiated in enterprise Order Forms and addendums. Contact Sumo Logic directly for Enterprise SLA terms.
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