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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 30%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
30%
Max credit
30d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Email · mailto:support@supabase.io
Deadline
30 days of incident
Review timeline
30 days
Credit applied
Applied to future billing charges (non-refundable)
Required evidence: Affected organization, service(s), region(s), and project(s), Specific dates and times (in 5-minute intervals) of unavailability, Supporting logs or monitoring data
Common exclusions
Third-party vendors (AWS, Cloudflare, GCP, Azure, GitHub)
Integration partner failures
Force majeure / ISP outages
Customer actions or misconfigurations
Insufficient resource provisioning
Unsupported extensions or versions
Customer-initiated schema changes
Account suspension per terms
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 6
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Supabase Auth
User authentication
Authentication
99.9%
covered
Supabase Database (Postgres)
Managed PostgreSQL
Database
99.9%
covered
Supabase Edge Functions
Edge compute
Serverless
99.9%
covered
Supabase Realtime
Real-time subscriptions
Database
99.9%
covered
Supabase Storage
Object storage
Storage
99.9%
covered
Supabase Vector
Vector embeddings (pgvector)
AI
99.9%
covered
Notes — Supabase is a Database & Data Infrastructure provider. See the official SLA at https://supabase.com/sla.
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