✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 10%.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.9%
Uptime
10%
Max credit
30d
Claim window
Credit
Remedy
Silver
Min plan
How to claim
Submission
Support ticket · tailscale.com/contact/support
Deadline
30 days of incident
Credit applied
Applied as credits toward future service; non-refundable and non-transferable
Required evidence: Dates and times of unavailability, Affected plan/account details
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Free plan users
Support tiers complementary, not the SLA
Starter
—
Free · Community
Silver
SLA-eligible
Per-user subscription · Business hours
Gold
SLA-eligible
Per-user subscription · Business hours
Platinum
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Tailscale Network (Control Plane)
Zero-trust mesh VPN using WireGuard with centralized control plane
Security & Identity
99.9%
covered
Notes — Tailscale offers a 99.9% uptime SLA for Silver/Gold plans and 99.99% for Platinum. Credits are tiered at 5% (90–99.89% uptime) and 10% (<90%), capped at monthly fees. The SLA text is publicly available on GitHub. Claims must be filed within 30 days of the impacted month.
Found an error?
Suggest a correction ↗