Vendors › Tenable
Tenable SLA
99.95%
Uptime commitment
25%
Max service credit
30d
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 25%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.99% | 10% |
| 99.9% | 25% |
How to claim
| Submission method | Support — tenable.com/support ↗ |
|---|---|
| Deadline (submission) | 30 days — Submit within 30 days of incident |
| Review timeline | 30 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (5)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Tenable Attack Surface Management External attack surface discovery | ASM | 99.95% | eligible |
| Tenable Cloud Security Cloud security posture management | CSPM | 99.95% | eligible |
| Tenable Identity Exposure Active Directory security | Identity Security | 99.95% | eligible |
| Tenable Lumin Cyber exposure analytics | Risk Analytics | 99.95% | eligible |
| Tenable Vulnerability Management Cloud-based vulnerability scanning | Vulnerability Management | 99.95% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Tenable is a Security & Identity provider. See the official SLA at https://www.tenable.com/legal.
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