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Credit-backed
Publishes an SLA backed by tiered service credits: 99.95% uptime, credits up to 20%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.95%
Uptime
20%
Max credit
10d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Email · mailto:credits@tenable.com
Deadline
10 days of incident
Review timeline
Not specified
Credit applied
Non-refundable; may only be applied to future upgrades or renewals of the affected Hosted Services
Common exclusions
Regular Maintenance
Scheduled Maintenance
Force Majeure Events
Customer breach of the SLA or Agreement
Customer environment, internal networks, computer systems, firewalls or inability to connect to the internet
Failures of upstream service providers (e.g. AWS)
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Tenable Attack Surface Management
External attack surface discovery
ASM
99.95%
covered
Tenable Cloud Security
Cloud security posture management
CSPM
99.95%
covered
Tenable Identity Exposure
Active Directory security
Identity Security
99.95%
covered
Tenable Lumin
Cyber exposure analytics
Risk Analytics
99.95%
covered
Tenable Vulnerability Management
Cloud-based vulnerability scanning
Vulnerability Management
99.95%
covered
Notes — Tenable is a Security & Identity provider. See the official SLA at https://static.tenable.com/prod_docs/Service_Level_Commitment.pdf.
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