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Credit-backed
Publishes an SLA backed by pro-rated service credits: 99% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99%
Uptime
—
Max credit
20d
Claim window
Credit
Remedy
Pro
Min plan
How to claim
Submission
Email · mailto:servicelevelcredits@thoughtspot.com
Deadline
20 days of incident
Credit applied
Applied to next invoice as a subscription fee credit
Required evidence: Written request identifying the affected production instance, Support request numbers relating to the period of unavailability, Dates and times when ThoughtSpot Cloud was not available
Common exclusions
Scheduled maintenance (with at least 48 hours prior written notice to administrator)
Service Level Exclusions as defined in the agreement
Trial and evaluation plan customers
Support tiers complementary, not the SLA
Pro
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Subscription · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
ThoughtSpot Cloud
AI-powered analytics and search-driven BI platform (cloud-hosted production instances)
Analytics & BI
99%
covered
Notes — ThoughtSpot Cloud provides search-driven business intelligence for enterprises. The SLA applies to Pro and Enterprise plan production instances — the remedy is a per-minute credit equal to the monetary value of downtime below 99%, applied to the next invoice. Claims must be submitted in writing within 20 days of the end of the affected month.
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