✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-24 · View as JSON
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Uptime
—
Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
Contact account team
Common exclusions
Non-Enterprise customers have no guaranteed credit remedy — credits at sole discretion only
Enterprise SLA terms require Order Form
Support tiers complementary, not the SLA
Standard
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Usage-based · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Timescale Cloud (Tiger Cloud)
Managed PostgreSQL with time-series extensions (rebranded to Tiger Cloud in January 2026)
Database
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not covered
Notes — Timescale (rebranded TigerData in January 2026) offers managed PostgreSQL with time-series extensions. The SLA document exists but meaningful credit remedy is restricted to Enterprise plan customers — for non-Enterprise customers, credits are explicitly at the vendor’s “sole discretion” with no obligation. Contact Timescale/TigerData directly for Enterprise SLA terms.
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