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Credit-backed
Publishes an SLA backed by pro-rated service credits: 99.999% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.999%
Uptime
30 days
Max credit
15d
Claim window
Credit
Remedy
All plans
Min plan
How to claim
Submission
Email · mailto:support@upcloud.com
Deadline
15 days of incident
Review timeline
Not specified
Credit applied
Service credits only — not exchangeable for cash
Required evidence: Affected service item details, Dates and duration of interruption
Common exclusions
Scheduled interruptions and security updates/patches
Force majeure events
Customer actions contrary to user instructions
Customer operating systems or application software
Free Trials
UpCloud website, APIs, and Control Panel
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Cloud Servers
UpCloud virtual machines (General Purpose, CPU-Optimized, Memory-Optimized, Developer)
Compute
99.999%
covered
Notes — UpCloud is a Cloud Infrastructure provider headquartered in Finland. The SLA uses a 50× multiplier model: credits equal 50 times the pro-rata fees for the actual downtime period, capped at 30 days of that service item’s fees per incident. The 99.999% commitment applies to Premium plans (effective May 2025); Developer-tier plans commit to 99.99%.
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