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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
100%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support · veeam.com/support.html
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Veeam Backup & Replication
Enterprise backup solution
Backup
99.9%
covered
Veeam Backup for Microsoft 365
Microsoft 365 backup
Backup
99.9%
covered
Veeam Cloud Connect
Cloud backup service
Cloud Backup
99.9%
covered
Veeam ONE
Backup monitoring and analytics
Monitoring
99.9%
covered
Veeam Recovery Orchestrator
Disaster recovery orchestration
DR
99.9%
covered
Notes — Veeam is a Storage & Backup provider. See the official SLA at https://www.veeam.com/legal/veeam-data-cloud-service-agreement.html.
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