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Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime, credits up to 50%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.99%
Uptime
50%
Max credit
30d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Written notice to Vercel
Deadline
30 days of incident
Review timeline
Applied within 60 days after the Credit was requested
Credit applied
Monetary credit applied to future use of the Services
Required evidence: Log files showing Unscheduled Downtime and the date and time it occurred
Common exclusions
Scheduled maintenance
Failure of any third-party vendor
The Internet in general
Factors outside Vercel's reasonable control
Your software or hardware, or third party software or hardware
Force majeure events
Components that do not serve customer content (e.g. APIs or CLI)
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Vercel Platform
The platform as a service that serves customer content to websites and/or applications. Per the SLA, components that do not serve customer content (e.g. APIs or CLI) are excluded.
Hosting
99.99%
covered
Notes — Vercel is a Cloud Infrastructure provider. See the official SLA at https://vercel.com/legal/sla.
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