Vendors › Vercel
Vercel SLA
99.99%
Uptime commitment
100%
Max service credit
30d
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 100%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.99% | 10% |
| 99.9% | 25% |
| 99% | 100% |
How to claim
| Submission method | Support Ticket — vercel.com/help ↗ |
|---|---|
| Deadline (submission) | 30 days — Submit within 30 days of incident |
| Review timeline | 15 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (7)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Vercel Analytics Web analytics | Analytics | 99.9% | eligible |
| Vercel Blob Object storage | Storage | 99.9% | eligible |
| Vercel Deployments Frontend deployment platform | Hosting | 99.99% | eligible |
| Vercel Edge Network Global edge network | CDN | 99.99% | eligible |
| Vercel Functions Serverless functions | Serverless | 99.99% | eligible |
| Vercel KV Redis-compatible key-value store | Database | 99.9% | eligible |
| Vercel Postgres Serverless PostgreSQL | Database | 99.9% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Vercel is a Cloud Infrastructure provider. See the official SLA at https://vercel.com/legal/sla.
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