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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 25%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
25%
Max credit
60d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Account manager · vimeo.com/legal/enterprise-terms/sla
Deadline
60 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled Maintenance up to two (2) hours per calendar month
Emergency Maintenance up to one (1) hour per calendar month
Force majeure events
Outages affecting more than 50% of U.S. Internet traffic
Unavailability of Amazon or Google cloud-based services
Blocking or throttling by an Internet service provider or transit provider
Customer intentional acts, errors, or omissions
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Video Hosting
Video hosting and storage
Video
99.9%
covered
Vimeo Live
Live streaming
Streaming
99.9%
covered
Vimeo OTT
OTT streaming service
Streaming
99.9%
covered
Vimeo Player
Embeddable video player
Video
99.9%
covered
Vimeo Record
Screen recording
Video
99.9%
covered
Notes — Vimeo is a Content & Media provider. See the official SLA at https://vimeo.com/legal/enterprise-terms/sla. Vimeo’s SLA is not public/universal: it only applies to Vimeo Enterprise, Vimeo OTT, and Livestream platforms, and only “if specifically referenced on your Order Form or to Livestream subscription services purchased prior to April 16, 2020.” Standard consumer plans are not covered.
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