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Credit-backed
Publishes an SLA backed by pro-rated service credits: 100% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
100%
Uptime
100%
Max credit
3d
Claim window
Credit
Remedy
All plans
Min plan
How to claim
Submission
Ticket · my.vultr.com/support/
Deadline
3 days of incident
Credit applied
Non-refundable account credits; expire 1 year from issuance
Required evidence: Support ticket number related to the outage, Affected instance details, Request for credit applied to account
Common exclusions
Scheduled maintenance with at least 24 hours notice
Time-critical security patches (if outage does not exceed 10 minutes)
Force majeure events
Customer-caused issues
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Cloud Compute
Regular cloud compute instances (shared vCPU)
Compute
100%
covered
Optimized Cloud Compute
High-performance compute instances
Compute
100%
covered
Bare Metal
Dedicated bare metal servers
Compute
100%
covered
Notes — Vultr is a Cloud Infrastructure provider operating globally. The SLA guarantees 100% host node and network uptime; credits are calculated pro-rata (hourly rate × hours of downtime per affected instance, up to 100% of that instance’s monthly cost). The 3-day claim window is among the shortest in the industry — tickets must be opened and a Vultr ticket number obtained within 3 days of the triggering event.
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