Vendors › Weaviate
Weaviate SLA
99.5%
Uptime commitment
30%
Max service credit
30d
Claim window
Manual
Credit application
standard
Min plan for SLA
B
- Service credits on request Credits are available, but you must file a claim to receive them.
- Below-average uptime commitment: 99.5% Leaves a comparatively wide error budget.
- Limited claim window: 30 days You must file within this window or forfeit the credit.
- Credit cap: 30% The most you can recover for a bad month.
Service credit policy
Calculation: tiered · Remedy: credit · Max 30%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.5% | 5% |
| 99% | 10% |
| 98.5% | 20% |
| 98% | 30% |
How to claim
| Submission method | Email · mailto:support@weaviate.io ↗ |
|---|---|
| Deadline (submission) | 30 days · Notify Weaviate by email within 30 days of the event |
| Review timeline | 30 days |
| Credit applied | Applied to future invoice |
Required evidence: Account/Project ID, Affected service, Incident timestamps, Impact evidence.
Per-service SLAs (3)
Hyperscalers and most platforms commit to SLAs per service, not one blanket number. 3 tracked · 1/3 SLA-eligible.
| Service | Category | Uptime | SLA | Source |
|---|---|---|---|---|
| Weaviate Cloud Managed vector database | AI | – | eligible | SLA ↗ |
| Weaviate Embeddings Hosted embedding models | AI | – | not covered | SLA ↗ |
| Query Agent Agentic query layer | AI | – | not covered | SLA ↗ |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | No | Business hours |
| Enterprise | Custom | No | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Beta / preview features
Notes
Weaviate is an AI & Machine Learning provider. See the SLA/terms at https://weaviate.io/sla.
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