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Credit-backed
Publishes an SLA backed by tiered service credits: 99.5% uptime, credits up to 30%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.5%
Uptime
30%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Email · mailto:support@weaviate.io
Deadline
30 days of incident
Review timeline
30 days
Credit applied
Applied to future invoice
Required evidence: Account/Project ID, Affected service, Incident timestamps, Impact evidence
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta / preview features
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
—
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Weaviate Cloud
Managed vector database
AI
—
covered
Weaviate Embeddings
Hosted embedding models
AI
—
not covered
Query Agent
Agentic query layer
AI
—
not covered
Notes — Weaviate is an AI & Machine Learning provider. See the SLA/terms at https://weaviate.io/sla.
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