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Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.99%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Cisco TAC · help.webex.com
Deadline
30 days of incident
Review timeline
15 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Webex Calling
Cloud calling
Voice
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covered
Webex Contact Center
Contact center platform
CCaaS
—
covered
Webex Events
Virtual events platform
Events
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covered
Webex Meetings
Video conferencing
Video
—
covered
Webex Messaging
Team messaging
Chat
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covered
Notes — Webex is a Communication & Collaboration provider. Cisco’s official terms are published at https://www.cisco.com/c/en/us/about/legal/cloud-and-software/software-terms.html. Cisco does not publish a public uptime SLA with service credits for Webex; the Webex Offer Description defines support response objectives only.
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