✓
Credit-backed
Publishes an SLA backed by flat-rate service credits: 99.9% uptime, credits up to 25%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
25%
Max credit
—
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Written request to Webflow · support.webflow.com/get-support
Review timeline
As confirmed by Webflow
Credit applied
Applied toward ensuing Renewal Term
Required evidence: Notice of downtime, Initial time of downtime
Common exclusions
Scheduled maintenance
Outages of third-party applications, utilities, or connections integrated by Customer (e.g. plug-ins or APIs)
Components, processes, or systems not within Webflow's exclusive control (e.g. Customer proxies or DNS resolvers)
Third-party denial of service or malicious attacks
Force Majeure Events
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Webflow CMS
Content management system
CMS
99.9%
covered
Webflow Designer
Visual web design tool
Design
99.9%
covered
Webflow Ecommerce
E-commerce functionality
E-commerce
99.9%
covered
Webflow Hosting
Website hosting
Hosting
99.9%
covered
Webflow Logic
Visual automation builder
Automation
99.9%
covered
Notes — Webflow is a E-commerce provider. See the official SLA at https://webflow.com/legal/sla.
Found an error?
Suggest a correction ↗