✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-25 · View as JSON
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Uptime
—
Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
Written notice
Deadline
10 days of incident
Common exclusions
No numeric uptime commitment (commercially reasonable efforts only)
Sole remedy is re-performance or pro-rata refund at Wistia election
Support tiers complementary, not the SLA
Free
—
Free · Community
Plus
—
Subscription · Business hours
Pro
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Subscription · Business hours
Advanced
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Wistia Video Hosting
Video hosting, marketing, and analytics platform for businesses
Marketing & Analytics
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not covered
Notes — Wistia (Wistia, Inc., Delaware) is a video hosting and marketing analytics platform. Wistia commits only to “commercially reasonable efforts” to maintain service availability — no numeric uptime SLA or credit schedule is published. Warranty claims must be submitted in writing within 10 days of discovering a breach; the sole remedy is re-performance or a pro-rata fee refund at Wistia’s election.
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