✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 10%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
10%
Max credit
30d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Support · support.wix.com
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Wix Blog
Blogging platform
CMS
99.9%
covered
Wix Bookings
Booking and scheduling
Scheduling
99.9%
covered
Wix Stores
E-commerce solution
E-commerce
99.9%
covered
Wix Studio
Advanced design tools
Design
99.9%
covered
Wix Websites
Website builder platform
Website Builder
99.9%
covered
Notes — Wix is a E-commerce provider. The public credit-backed SLA (“Exhibit B - Wix Enterprise Plan SLA”) applies only to the Wix Enterprise Plan: 99.9% Annual Uptime Percentage, 10% Service Credit, claims within 30 days, request-based (not automatic). See the official SLA at https://www.wix.com/about/terms-of-use/enterprise.
Found an error?
Suggest a correction ↗