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Credit-backed
Publishes an SLA backed by flat-rate service credits: 99.5% uptime, credits up to 20%.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.5%
Uptime
20%
Max credit
30d
Claim window
Credit
Remedy
Paid
Min plan
How to claim
Submission
Support ticket · legal.wiz.io/legal
Deadline
30 days of incident
Credit applied
Applied as monetary credit against the following year's Annual Subscription Fee
Required evidence: Evidence that the annual SLO was not met, Dates and times of unavailability
Common exclusions
Scheduled maintenance (≥72 hours advance notice)
Hot fixes (≥3 hours advance notice)
Force majeure events
Customer-caused issues
Free and trial services
Support tiers complementary, not the SLA
Standard
SLA-eligible
Annual subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Wiz Cloud Security Platform
Cloud security posture management (CSPM), vulnerability management, and cloud detection and response
Security & Identity
99.5%
covered
Notes — Wiz (cloud security posture management) offers a 99.5% uptime SLA measured annually — an unusually weak measurement period that averages out short outages over a full year. Credits are capped at 20% of the annual subscription fee, applied against the following year’s fees. Claims must be filed within 30 days after the year ends (by January 31).
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