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Credit-backed
Publishes an SLA backed by tiered service credits: 99.8% uptime, credits up to 30%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.8%
Uptime
30 days
Max credit
30d
Claim window
Credit
Remedy
Annual
Min plan
How to claim
Submission
Support · help.workable.com
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled Downtime (notified at least one business day prior)
Emergency Downtime (vulnerability remediation)
Slowness or other performance issues with individual features
Issues related to external apps or third-party providers beyond Workable's control
Products or features identified as pilot, alpha, beta or similar
External network or equipment problems outside Workable's reasonable control
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Video Interviews
Video interviewing
Video
99.8%
covered
Workable HR
HR management
HRIS
99.8%
covered
Workable Recruiting
Applicant tracking
ATS
99.8%
covered
Workable Sourcing
AI-powered sourcing
Sourcing
99.8%
covered
Notes — Workable is a HR & People Operations provider. See the official SLA at https://www.workable.com/legal/additional-terms?tab=service-level-agreement. Note: Workable’s SLA commits to a Monthly Uptime Percentage of 99.8% or greater. Service Credits are expressed in days of Services (7 / 14 / 30 days), pro-rated against the Workable Annual Plan fees, and must be requested in writing. The SLA does not state a deadline (in days) for submitting credit requests.
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