Vendors › Workday
Workday SLA
99.7%
Uptime commitment
25%
Max service credit
—
Claim window
Auto
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: automatic · Remedy: automatic · Max 25%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.7% | 10% |
| 99.5% | 15% |
| 99% | 25% |
How to claim
| Credit applied | Applied to next invoice |
|---|
Services (5)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Workday Adaptive Planning Financial planning and analysis | Finance | 99.7% | eligible |
| Workday Financial Management Enterprise financials and accounting | Finance | 99.7% | eligible |
| Workday HCM Human Capital Management - core HR | HCM | 99.7% | eligible |
| Workday Learning Learning management system | HCM | 99.7% | eligible |
| Workday Payroll Payroll processing - critical timing | HCM | 99.7% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Workday is a HR & People Operations provider. See the official SLA at https://www.workday.com/en-us/legal.html.
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