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Credit-backed
Publishes an SLA backed by service credits: 99.7% uptime, credits up to 30%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.7%
Uptime
30%
Max credit
—
Claim window
request
Remedy
Standard
Min plan
How to claim
Credit applied
Deducted from next invoice for Subscription Fees, or refunded if no subsequent invoice
Common exclusions
Customer acts or omissions (incl. use inconsistent with Documentation)
Events outside Workday's reasonable control (force majeure)
Customer or third-party software, hardware, or services
Applications developed under the Workday Developer Program
Scheduled maintenance windows
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Workday Adaptive Planning
Financial planning and analysis
Finance
99.7%
covered
Workday Financial Management
Enterprise financials and accounting
Finance
99.7%
covered
Workday HCM
Human Capital Management - core HR
HCM
99.7%
covered
Workday Learning
Learning management system
HCM
99.7%
covered
Workday Payroll
Payroll processing - critical timing
HCM
99.7%
covered
Notes — Workday is a HR & People Operations provider. See the official SLA at Universal Service Level Availability and Support Policy (last updated June 4, 2026). Workday commits to 99.7% monthly uptime for all Workday Service product lines (HiredScore is 99.5%). Service credits are not automatic: a customer must request remedies, which escalate by the number of Failures in a rolling six-month period (corrective-action meeting for the 1st, then 10%/20%/30% of the affected Service’s monthly Subscription Fee for the 2nd/3rd/4th).
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