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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 20%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
20%
Max credit
5d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Email · writer.com/contact/
Deadline
5 days of incident
Review timeline
30 days
Credit applied
Applied to future invoice
Required evidence: Account/Project ID, Affected service, Incident timestamps, Impact evidence
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta / preview features
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Palmyra LLMs
Enterprise LLM family (Palmyra X5)
AI
—
covered
AI Studio
Developer platform / API
AI
—
covered
AI HQ / Agents
Agent building and workflows
AI
—
covered
Notes — Writer is an AI & Machine Learning provider. See the SLA/terms at https://writer.com/legal/sla/.
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