✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
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Uptime
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Max credit
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Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
N/A - No public SLA credits · x.ai/api
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta / preview features
Support tiers complementary, not the SLA
Standard
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Included · Business hours
Enterprise
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Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Grok API
Chat/reasoning completions (Grok 4 family)
AI
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not covered
Grok Mini / Fast
Lower-cost / faster models
AI
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not covered
Live Search API
Real-time search-grounded responses
AI
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not covered
Notes — xAI is an AI & Machine Learning provider. See the SLA/terms at https://x.ai/legal/terms-of-service-enterprise.
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