✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
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Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support · zapier.com/help
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Zapier Interfaces
No-code app builder
App Builder
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covered
Zapier Tables
No-code database
Database
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covered
Zapier Transfer
Bulk data transfer
Data Migration
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covered
Zapier Zaps
Workflow automations
Automation
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covered
Notes — Zapier is a Integration & Automation provider. See Zapier’s legal documents at https://zapier.com/legal. Note: Zapier does not publish a public standalone SLA; its uptime SLA is Enterprise-tier and provided under the Enterprise Agreement.
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