Vendors › Zapier
Zapier SLA
99.9%
Uptime commitment
30%
Max service credit
30d
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 30%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.9% | 10% |
| 99% | 20% |
| 95% | 30% |
How to claim
| Submission method | Support — zapier.com/help ↗ |
|---|---|
| Deadline (submission) | 30 days — Submit within 30 days of incident |
| Review timeline | 30 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (4)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Zapier Interfaces No-code app builder | App Builder | 99.9% | eligible |
| Zapier Tables No-code database | Database | 99.9% | eligible |
| Zapier Transfer Bulk data transfer | Data Migration | 99.9% | eligible |
| Zapier Zaps Workflow automations | Automation | 99.9% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Zapier is a Integration & Automation provider. See the official SLA at https://zapier.com/legal/service-level-agreement.
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