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Termination-only
Publishes an SLA whose only remedy for a missed commitment is contract termination, not a service credit.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.9%
Uptime
—
Max credit
—
Claim window
Term + refund
Remedy
Paid
Min plan
How to claim
Submission
Written notice
Required evidence: Written notice to ZoomInfo after first availability breach, Second breach must occur within 3 months of initial notice to trigger termination right
Common exclusions
Planned maintenance windows
Force majeure or factors outside ZoomInfo control
Intermittent outages less than 5 minutes
Remedy is termination + prorated refund only, not service credits
Two-strike mechanism — second breach within 3 months required to exercise remedy
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
ZoomInfo Sales Intelligence Platform
B2B intelligence and data platform with company/contact data, intent signals, and sales workflows
Marketing & Analytics
99.9%
covered
Notes — ZoomInfo (ZoomInfo Technologies LLC, Delaware; Vancouver, WA) is a B2B intelligence and data platform. The SLA guarantees 99.9% monthly availability, but the remedy is unusual: it is not a service credit — it is a prorated refund triggered only after a two-strike mechanism. Licensees must first give written notice of a breach; if availability falls below 99.9% again within 3 months, the Licensee may terminate and receive a prorated refund of prepaid fees. Intermittent outages under 5 minutes are excluded from the uptime calculation.
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